Instagram

Installation

To connect instagram on "The Captivate Hub", the instagram must be a Business account and connected to a Facebook Page.

Video summary

Figure 0: Summary of installing "The Captivate Hub" to Instagram

1. On dashboard, click "Create now" or "Create conversation"

Figure 1: The Captivate Hub Dashboard

2. Choose Instagram as a channel

Supported Channels

3. Fill up the following information

• Name - The name of the channel that will be created on the hub

• Description - The description of the channel

• Facebook Page Name - The name of the facebook page the app connected to instagram

Figure 3: Filling up information of the channel

4. Click "Sign in with facebook" button

5. A new window will appear that redirect you to facebook, it will ask your password and ask you "What Instagram Business Accounts do you want to use The Captivate Hub?". select the Instagram account and What pages do you want to use with The Captivate Hub?". select the facebook page connected to the instagram and click next.

Figure 4: Facebook asking for Instagram account to be installed

Figure 5: Facebook asking for Facebook page to be installed

6. It will ask for the permission that The Captivate Hub allowed to do, select all as yes and click next

Figure 4: The Captivate Hub asking for facebook permissions

7. You are now done installing "The Captivate Hub" to your Instagram. click ok and the Page ID and Page Token is now filled up automatically. click the create button.

Figure 6: All of information needed by the hub is filled.

The next step will redirect you to installing chatbot which you can find here:

pageWatson Assistant

Testing

To test the instagram account, you must follow the instagram account and send a message the bot must reply you back. also try to call an agent to escalate it to agent, you must recieved a notification on Microsoft teams and it must send and receive messsages on teams.

Figure 0: Testing Instagram