Video Summary

  1. On dashboard, click "Create now" or "Create conversation"

2. Choose the Messenger as channel

3. Fill up the following information

  • Name - The name of the channel that will be created on the hub

  • Description - The description of the channel

  • Facebook Page Name - The name of the facebook page the app will be connected

4. Click "Sign in with facebook" button

5. A new window will appear that redirect you to facebook, it will ask your password and ask you "What pages do you want to use with The Captivate Hub". select the facebook page and click next.

6. It will ask for the permission that The Captivate Hub allowed to do, select all as yes and click next

7. You are now done installing "The Captivate Hub" to your facebook page messenger. click ok and the Page ID and Page Token is now filled up. click the create button.

The next step will redirect you to installing chatbot which you can find here:

pageWatson Assistant


Video summary

  1. To test the connection between messenger and your connection go to your facebook page, select your account to interact with the page and click send the message.

2. Send any message, you should see that that the bot will replied back to your message

3. Try to escalate the chat to agent and it should assign an agent. try to reply back on teams and it will be send to messenger.

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